Refund, Return & Cancellation Policy

Last Updated: 1 August 2026

At Bullion Bridge Exchange, we strive to ensure 100% customer satisfaction with every transaction. However, because physical precious metals (gold, silver, platinum, rhodium, and palladium) are tied to dynamic, live spot market prices, our sales, return, and cancellation terms differ from traditional online retail businesses.

By placing an order with Bullion Bridge Exchange, you agree to the terms outlined below.

1. Market Loss Policy & Price Lock Commitment

When you place an order with Bullion Bridge Exchange, your price is locked in based on live market spot rates. This creates a binding contract between you and Bullion Bridge Exchange.

  • Market Loss Liability: If an order is canceled, returned, or defaulted on (e.g., due to non-payment or late payment postmark), you are fully responsible for any market loss incurred between the time your order was locked in and the time it was canceled or returned.
  • Market Gain Retention: Any market gain resulting from spot price increases between order placement and cancellation/return remains the sole property of Bullion Bridge Exchange.
  • Calculation: Market loss is calculated as the difference between the locked-in price at the time of order confirmation and the prevailing spot ask/bid price at the time of cancellation or return processing.

2. Returns & Exchanges

We offer a five (5) business day return window from the date of carrier delivery, subject to market loss rules and item condition requirements.

Conditions for Return

  • Authorization Required: You must contact our customer service team by phone or email to request a Return Merchandise Authorization (RMA) number prior to shipping any product back to us. Unsolicited returns will be refused.
  • Original Condition: Items must be returned in their original, unopened packaging, including intact assay cards, mint capsules, protective plastic flips, or original coin tubes/Monster Boxes.
  • Ineligible Items: Items that have been removed from original packaging, altered, tested non-destructively, or damaged by the customer are strictly non-refundable and non-returnable.

Fees & Deductions on Approved Returns

All approved returns and exchanges are subject to:

  • Applicable Market Loss (if metal market values have dropped since purchase).
  • A $50.00 Administrative Fee or 5% Restocking Fee (whichever is greater).
  • Deduction of original shipping and insurance costs incurred by Bullion Bridge Exchange (even on orders that qualified for free shipping).
  • Customer payment of return shipping and full insurance coverage.

3. Order Cancellations & Non-Payment

Once an order number is generated, your price is locked and orders cannot be canceled online by the customer.

  • Cancellation Requests: Cancellation requests must be made by directly calling our support team at +1(502) 230-1203 during regular business hours.
  • Cancellation Fee: Approved cancellations will incur a $50 cancellation fee plus any applicable Market Loss.
  • Payment Deadlines:
    • Bank Wire / Crypto: Payment must be received or initiated within 1 business day of order placement.
  • Default Due to Non-Payment: Failure to meet payment deadlines constitutes a breach of contract. Bullion Bridge Exchange reserves the right to cancel the order, bill the customer for market losses plus administrative cancellation fees, and hold future orders until the balance is resolved.

4. Damaged, Missing, or Incorrect Shipments

All shipments from Bullion Bridge Exchange are fully insured until delivered and signed for by the carrier.

To preserve insurance coverage for lost, stolen, or damaged packages:

  • Inspect Upon Delivery: Inspect outer packaging for damage or signs of tampering prior to signing. If severe damage is evident, refuse delivery.
  • 48-Hour Notice: You must report missing, defective, damaged, or incorrect items to us within 48 hours of carrier delivery by emailing sales@bullionbridgeexchange.com or calling +1 (502) 230-1203
  • Keep Packaging: Retain all original shipping boxes, packing peanuts/wrap, labels, and outer envelopes. Carriers require photographic proof for claims processing.

Claims filed after 48 hours of delivery may be denied by insurance underwriters.

5. How to Initiate a Return or Report an Issue

  1. Contact Support: Reach out to us via email (sales@bullionbridgeexchange.com) or phone (+1(502) 230-1203
  2. Obtain RMA & Label Instructions: If eligible, our team will provide an RMA number and secure shipping instructions.
  3. Package & Ship: Pack the metal securely in a discreet box (do not write words like “gold”, “silver”, or “bullion” on the outer box) and ship with adult signature required and full transit insurance.

Contact Us

Bullion Bridge Exchange
Phone / Text: +1(502) 230-1203
Email: sales@bullionbridgeexchange.com
Location: Louisville, Kentucky