Frequently Asked Questions
1. What products does Bullion Bridge Exchange sell?
We offer physical gold, silver, platinum, rhodium, and palladium bullion — including coins, rounds, and bars from recognized, reputable mints. Whether you're starting a collection or building a long-term investment, you'll find a wide selection of precious metals at competitive prices.
2. Is Bullion Bridge Exchange a trusted dealer?
Yes. We're a family-owned business based in Louisville, Kentucky, that has served thousands of clients since 2019. We prioritize transparent pricing, fully insured shipping, and real customer support at every step of your purchase.
3. How does pricing work, and is it locked in?
All prices are tied to live spot market rates for precious metals. Once you complete checkout — online or by phone — your price is locked in and forms a binding order, protecting you from market swings between order placement and delivery.
4. What payment methods do you accept?
We accept credit and debit cards, bank wire, cryptocurrency, and paper or certified checks. Card payments process instantly; wire and crypto payments must be received within 1 business day; checks must be postmarked within 2 business days of your order.
5. How long does shipping take, and is my order insured?
Every order is packaged discreetly and shipped fully insured until it's delivered and signed for. Delivery timing depends on your payment method and product availability — our team can give you an estimated timeline when you place your order.
6. Do you offer storage instead of home delivery?
Yes. If you'd rather not store metal at home, we offer unallocated bullion storage so your investment stays secure without needing a personal safe.
7. Can I sell my bullion back to you?
Yes, we offer bullion buybacks. Contact our team for a current buyback quote based on live spot pricing — we make both buying and selling straightforward.
8. What is your return and cancellation policy?
Approved returns are accepted within 5 business days of delivery, in original, unopened condition, and require an RMA number. Cancellations and returns may be subject to market loss, a $50 fee (or 5% restocking fee, whichever is greater), and return shipping costs. Full details are in our Refund & Returns Policy.
9. Do you report purchases to the IRS?
As required by law, cash payments or equivalents over $10,000 and certain reportable bullion sell-backs are reported to the IRS (Form 8300/1099-B). We may also request ID verification to comply with federal Anti-Money Laundering regulations.
10. Will I need to verify my identity to place an order?
We may request government-issued photo ID or corporate verification documents before fulfilling certain orders, in compliance with federal AML and KYC regulations. This helps us prevent fraud and keep transactions secure for everyone.