Bullion Bridge Exchange privacy statement

Last Updated 1 August 2026

Bullion Bridge Exchange (“we,” “us,” or “our”) operates bullionbridgeexchange.com (the “Site”), an online store for physical gold, silver, platinum, palladium, and rhodium coins and bars. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Information you give us directly:

  • Name, billing address, shipping address, email address, and phone number
  • Account credentials (username and password) if you create an account
  • Order details, including items purchased, order value, payment method, and order history
  • Payment information (see Section 4, “Payment Processing”)
  • Messages you send through our contact form, email, phone, or text
  • Newsletter sign-up information (email address)
  • Identity verification documents, where required for compliance with anti-money-laundering (AML), sanctions, or other legal obligations applicable to precious metals dealers (for example, on high-value or flagged transactions)

Information collected automatically:

  • IP address, browser type, device details, operating system, and general location
  • Pages viewed, links clicked, time spent on site, and referring/exit pages
  • Cookies and similar tracking technologies (see Section 3)

Information from third parties:

  • Payment confirmation, identity verification, wallet verification, and fraud-screening data from our payment processors
  • Delivery and tracking updates from domestic shipping carriers and insurance providers

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, insure, and ship your physical bullion orders within the United States
  • Verify your identity and payment details, and prevent fraudulent transactions
  • Create, maintain, and secure your account
  • Respond to inquiries and provide customer support
  • Send order confirmations, shipping updates, tracking links, and account notices
  • Send marketing emails and promotions, if you have opted in (you can unsubscribe at any time)
  • Comply with legal, tax, and regulatory obligations, including recordkeeping requirements applicable to dealers in precious metals under federal and state law
  • Improve the Site, our product catalog, and the overall shopping experience
  • Detect, investigate, and prevent unauthorized or illegal activity

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies (including Google Tag Manager and the Meta/Facebook pixel) to operate the Site, remember your shopping cart, maintain user sessions, and analyze site usage to measure advertising effectiveness.

You can manage or disable cookies through your browser settings. Please note that blocking essential cookies may affect Site functionality, such as your ability to maintain items in your shopping cart or complete checkout.

4. Payment Processing

Payments are processed by secure third-party payment processors and cryptocurrency payment gateways, including BitPay and Coinbase Commerce. We do not store full credit card numbers, banking PINs, or private wallet keys on our servers.

When paying with cryptocurrency, your payment details (such as wallet address, transaction hash, and payment status) are processed directly by BitPay or Coinbase Commerce under their respective privacy policies and compliance standards. Traditional credit card and electronic payments are handled in compliance with Payment Card Industry Data Security Standards (PCI-DSS).

5. How We Share Your Information

We do not sell your personal information for monetary compensation. We share information only with:

  • Shipping and logistics carriers, to deliver and insure your orders within the United States
  • Payment processors and cryptocurrency gateways (including BitPay and Coinbase Commerce), to process transactions and confirm blockchain payments
  • Identity verification and compliance vendors, to fulfill legal anti-money-laundering obligations
  • Service providers, such as our website host, IT/security vendors, and email marketing platforms processing data on our behalf
  • Legal and regulatory authorities, when required by law, court order, subpoena, or to comply with anti-money-laundering, tax, or law enforcement reporting requirements
  • Professional advisors, such as legal counsel, auditors, and accountants
  • A successor entity, in the event of a corporate merger, acquisition, or sale of assets

6. Data Retention

We retain personal and order information for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, tax, accounting, and regulatory recordkeeping requirements governing precious metals and cryptocurrency transactions.

7. Your Rights and Choices

Depending on your US state of residence (e.g., California, Colorado, Virginia), you may have the following rights regarding your personal information:

  • Access and Portability: Request access to or a copy of the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete personal data.
  • Deletion: Request deletion of your personal data, subject to legal and regulatory retention obligations under precious metals dealer requirements.
  • Opt-Out of Direct Marketing: Unsubscribe from promotional emails at any time using the link provided in the footer of any marketing email.
  • Opt-Out of Targeted Advertising / “Sale” or “Sharing”: Under certain state laws (such as the California Consumer Privacy Act / CPRA), using third-party analytics and advertising cookies (like Google or Meta pixels) may be classified as a “sale” or “sharing” of personal data for cross-context behavioral advertising. You can opt out of these cookies by adjusting your browser settings or using our web cookie consent options.

To exercise any of these rights, contact us using the details in Section 11. We may need to verify your identity before processing requests, and certain data must be retained by law even after a deletion request.

8. Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your information, including encrypted checkout sessions (SSL/TLS) and restricted access controls. However, no electronic transmission or digital storage method is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Site is intended solely for adult users within the United States and is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us for deletion.

10. Third-Party Links

Our Site may link to external third-party websites (such as shipping tracking portals or cryptocurrency transaction explorers). We are not responsible for the privacy practices or content of third-party platforms. We encourage you to review their respective privacy policies.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Bullion Bridge Exchange
Louisville, KY
Email: sales@bullionbridgeexchange.com
Phone: +1 (502) 230-1203

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the Site after revisions indicates acceptance of the updated policy.